really? still? ugh. fine.
early access · waitlist open
thefarolab · early access

The analysis part?
We got it.

Faro reads your support queue, finds the patterns, tracks the costs, and tells you what to fix. Automatically, every week.

Join the waitlist. Your first report is on us.

please enter a valid email address
quick question · totally optional

What's bringing you here?

Same issues every week. Tell us which one hits hardest.

No idea what's happening in my queue
Tickets come in. Things get resolved. Maybe.
Writing the same replies over and over
No macros, no SOPs, just vibes and copy-paste.
Issues keep falling through the cracks
Escalations go nowhere. Same bugs every week.
Boss wants a weekly report. I hate making it.
Takes forever. Nobody reads it.
Need to know what support is actually costing
Credits, refunds, time. I feel it but can't prove it.
Honestly... all of the above
Yeah. Same.
one more · still optional

What help desk are you using?

Tells us which integration to build first.

HelpScout
First integration we're building
Gmail / shared inbox
Coming soon
Freshdesk
Coming soon
Intercom
Coming soon
Zendesk
Coming soon
Something else
We build based on demand
last one · promise · also optional

What does your team look like?

Just so Alfaro knows how to talk to you.

Just me
Support, product, probably also the dishes.
Small but mighty
Me + 1 to 3 agents. Or overwhelmed. Both valid.
A proper team
4+ people. We have structure. Mostly.

You're in.

We'll email you when Faro is ready to run your first report.

No card. No pitch call. Just the report.

you're one of the early ones.
Pixel portrait of Jazmin Mejia
A note from Jazmin
founder, TheFaroLab · built from support ops
faro

Thanks for joining Faro's waitlist.

I'm building Faro for small teams that need a clearer picture of what support keeps repeating, what is quietly slipping through the cracks, and what is worth fixing before it becomes normal.

Your first report will focus on the useful parts: recurring issues, repeated work, stale FAQs, missing macros, and the gaps that keep showing up across support.

The goal is simple: less noise, more clarity, and a better sense of what actually needs attention.

No fluff. Just the parts worth fixing.

Jazmin Mejia signature